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Quality Management Systems ISO 9004:2000 Guidelines for performance improvements

The ISO 9004:2000 standard originated as instructions for the performance improvement of organizations. It comprises generalized rules which - if consistently applied by the management - will deliver improved results and performance of their own company.  

The ISO 9001:2000 Quality Management System

The ISO 9001:2000 standard defines the requirements on the quality management system. It is this very standard that directs certifications of quality systems. The fundamental benefit of this standard is its process-orientated approach.