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When praising and criticizing do not work

Providing workers with the feedback makes the bread and butter of the manager´s work. It primarily includes giving praise, directing and criticizing people. Sadly, in practice, the managers do see the feedback having no effect at all, as it were. They criticize a worker only to see him or her shrug a little and carry on working as they did until then. The thing is, mostly, there is a number...