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The "I can" feeling

BUT. Such a short word. It's hard to imagine the impact that word can have, isn't it?

Communication of change

It was already here. It won't work. There are too many risks. These are common reactions that managers hear when trying to implement change. The author's enthusiasm is perhaps the worst driving force in the way of communicating change. Often his enthusiasm to overlook the concerns and resistance, or an entirely different interests of students. I then great change is doomed. Be careful, you...

Black holes of customer care

Acquiring a new customer is very expensive. Up to 7 times more expensive than keeping an existing customer. Minor and major errors, blind paths to products, missing or malfunctioning communication channels, and unanswered questions and requests lead to the loss of the customer. A disappointed customer will not keep a bad experience to himself and the reputation of your company suffers. 87% of clients...

Well-prepared preparation - the basis of successful communication

Before sport activity we take it for granted, prepare the body for physical exercise, so that we do not cause injury. Similarly, we should carefully approach to communication and negotiation, in which the preparation stage often underestimate. Well-prepared preparation will not only guarantee us a better starting position, but ultimately can decide the question of success or failure of negotiations...

How to introduce a new worker

Entering the job of a new worker is the result of a costly and time-consuming recruitment work by human resource specialists and managers.  When we have finally got him or her let them readily do the hard work, shall we? Well, and let them show how able they are in adapting to the team environment.   It is the manager´s responsibility to do everything that is necessary to create...

Causes of ineffective communication

The non-verbal communication largely does not tend to be the cause of bad communication. More likely, it discloses the communicator´s current stance on the given subject. Ineffective communication in companies is caused be other phenomena. After more than 7 years of organizing training sessions in active communication, we have identified 3 principal causes of...

Target group is the key to fulfilling goals

Everybody should strive to accomplish their goals – without the exception of the services and tourism sectors. How to prepare a supply of services in order to attract potential customers? How to compile a product? We will guide you through the very steps of the product compilation for your resort, hotel or guesthouse. The key to success is information – the knowledge of the target g...

Face-to-face communication

Communication with an individual (alternatively called Face to Face) is communication face to face with another person. Its sense is to find common understanding, agreement, cooperation or just a suitable expert solution. Achieving such a result effectively means making the proper use of both the verbal and non-verbal communication. 

Communication Face to Team

Communication Team to Face is a specific communication, focused on how to communicate effectively in a team and the team as a whole. It is a more difficult communication than communication Face to Face (communication with a particular individual). The communicator must be aware of the needs, behavior, beliefs, relationships ... that team prevails and, accordingly, choses the right communication...

Mediation

The method of peaceful settlement of disputes between two parties, where the mediator enters the dispute as a mediator. The mediator is an experienced and proven specialist in the method of mediation.

Internal communication may delay the implementation of the strategy

Nowadays, the internal communication is regarded as a matter of course. After all, there are regular meetings, managers do communicate with their workers on a daily basis, and an awful lot of e-mails are sent every day. It does not mean, though, the internal communication works all right and noway it means it is correctly set to fulfil the company´s strategy. 

Prevent rumours, do internal communication

The company is going downhill, we may be left without work,“ employees are whispering to one another. Thus, a rumour is being born which spreads easily and fast among the workforce without being well founded. During the financial crisis, it only takes a single month with fewer orders, a couple of delayed payments, and mentally disturbing rumour starts spreading among the workers.

A much talked about subject - the bullying of teachers

Times have changed and the values once taken for granted are now gone. Time and again, the teacher has to win their authority and, moreover, to cope even with bullying from the side of the students. The situation is not always hopeless. A teacher with experience of many years is going to share with you one experiment of hers.

Being at a loss how to resolve an issue? Mediation can do it for you.

Mediation is a method how to resolve conflicts quickly and in a cultivated manner, as assisted by a mediator who inspires both the disputing parties to find a mutually acceptable solution. Up to 60% of labor, trade and family disputes in the USA are being resolved through mediation. 

Making impossible happen – mediation

When we cannot cope with disputes, being unable to resolve them, we have a problem. Communication between the disputing parties deteriorates, emotions are taken to the extremes, there is an atmosphere of conflict – regardless of wheter it happens in the workplace or in private. Mediation is a well-tested method of resolving conflicts in a cultivated manner.

Let us put the man first

The right mode of communication can inspire people to coin new ideas or participate in improvement, thus putting all their abilities to work. On the contrary, an inapt approach to communication can invoke reluctancy or even aversion in a worker, and they can hardly be looking for new ideas, with creativity being the forgotten word.

References

Simplon Power

Personal consulting - human resources, communications.

Creation of an effective system of human resources and the subsequent setting and implementation of HR processes. Adjustment of corporate communication within the company and externally.

Alphaduct

To evoke changes in the communication of  IT staff and improve their communication with the users and staff of the company. 

Continental

Creating  a long-term development plan and increasing competitiveness 

IT team training in communication

Communications Training of IT team focused on understanding your own communication skills and the search for the optimal communication with users. Part of the communication training was the preparation and the communication on camera, including analysis. Every participant must demonstrate discussed the topics practically.

Dictionary

Crisis communication

Crisis communication - is communication focused on the prevention and solution of crisis situations so that no losses occur or they are eliminated in time. In addition to financial losses, the departure of quality employees, the loss of partners, etc., the loss of goodwill and negative communication (articles, blogs, ...) is also considered loss. The task of crisis communication...

Verbal communication

The verbal communication is communication utilizing words and voice. That is, what words, phrases, expressions the communicating person uses. The verbal communication also includes voice pronouncement, laying the stress, pauses, etc.

Face-to-team communication

Communication within the team (sometimes also called Face to Team) is a way to effectively communicate with a team (a larger number of people - 5 and more) as a whole. In groups it is impossible to communicate everything with the individual memebers, but the group as a whole needs to accept, understand and actively use the information provided.  

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Non-verbal communication

The non-verbal communication is a communication without words and voice through which people communicate information and their attitudes towards the subject being communicated. It can be conscious and subconscious, depending on whether or not the particular person knows the manifestations of the non-verbal communication and can control them.  

Face-to-face communication

Communication with an individual (sometimes also called face-to-face commmunication) is aimed at finding, effectively and efficiently, common ground, agreement, as well as at creating a mutually beneficial relation and cooperation. 

AIDA

AIDA is an acronym for the procedure in marketing communications as you get, motivate and trigger action on the selected target group. The stages of procedure are labeled with letters. A (Attention) - attract attention, I (Interest) - arouse interest, D (Desire) - a desire, wish, A (Action) - a challenge to motivate specific action.

Corporate communication

Corporate communication  - a package of all forms of conduct through which the company conveys information about its activites, thus communicating with the outside world. It includes not only external subjects, but also internal environment such as employees, shareholders, executive bodies of the company and so on.