duration 1.1.2010 - 31.5.2013
reference from customer
www: www.jtbank.cz
Person: Táňa Turziková, Jan Hazlbauer, Attila Ember
Description: Improve their own communication, IT staff meetings with users and promote the good job and image of the IT team
Advisor: Jiří Střelec
Find a way how to individually improve own communication and create a good image of the IT team. Help to increase the effectiveness of communication and training / coaching staff in order to obtain better habits and skills in communicating with users.
Over the last three years we have had a number of IT training sessions with Mr.Střelec. He helped us do an independent analysis of our recorded IT telephone line for us to understand the mistakes we were making while communicating with users. Also, we have tested in practice that any negative approach of IT staff towards users is subconsciously showing in the team´s reactions, and so is the working environment we sit and work in. This was the reason why we began to make sure the everyday office mood towards people was positive, our offices clean and tidy, with the staff not discussing all of the users as incompetent, bothersome individuals, but rather as people we can help. Therefore, with our L1 team partly altered, we proceeded to have a repeated training.
Going down this particular road of changing one´s inner attitude in order to communicate professionally is a challenge that has to be faced by each member of the L1 team individually. It cannot be ordered by decree, and we are glad to be helped through an independent training and feedback of our trainer for our team to really choose this road and become a group of professionals providing assistance to users.
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Ing. Taťána Turziková Jan Hazlbauer Attila Ember Director of Department Team Leader IT Department Manager department IS/IT department IT department IT |
Mob.: +420 602 404 388 Mob.: +420 602 129 438 Mob.: +421 903 282 501